Terms & Conditions

By creating an account, placing an order or otherwise using the SafaiKart website or app (the "Service"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of them, please do not use the Service.

SafaiKart offers doorstep laundry, dry cleaning, shoe cleaning, sofa cleaning and deep cleaning, with free pickup and drop, across our serviceable areas in Bhilai, Durg and Raipur. Coverage is limited to the pincodes listed at checkout, and we may add or remove areas at any time.

You are responsible for the accuracy of the details on your account — name, phone number, email and saved addresses — and for keeping your login credentials confidential. We may suspend or close an account used for fraudulent, abusive or unlawful activity.

Prices shown in the app are per item or per kilogram, depending on the service. For weight-based services, the quantity you enter at booking is an estimate — the final quantity and price are confirmed once your order is weighed at our processing hub, and any difference is reflected in your final bill before delivery.

Delivery is free on orders at or above ₹300; a flat delivery charge of ₹40 applies below that. All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

You may pay online at checkout, through our payment partner Razorpay, or choose Cash on Delivery where available. SafaiKart does not store your card, UPI or net-banking credentials — these are handled directly by our payment gateway.

Promo codes are subject to their stated minimum order value, validity window and per-user redemption limit, and may be withdrawn or changed at any time without notice. SafaiKart Gold membership discounts and quotas apply only to the plan you hold and are non-transferable.

Wallet credit — from referrals or refunds — can only be redeemed against future SafaiKart orders and cannot be withdrawn or exchanged for cash.

Pickup and delivery slots are two-hour windows; our partner will call ahead. You can reschedule a pickup to a later slot the same day at no charge from your orders page. Typical turnaround is 24–48 hours from pickup, though this can vary with service type and volume.

You may cancel an order any time before it is picked up. Once items have been collected, the order is treated as placed and cannot be cancelled, though you should contact us immediately if something is wrong — we will do our best to help.

Every item is insured while in our care. If an item is lost or damaged due to our handling, please report it within 48 hours of delivery (or of the missed delivery) with photos where relevant, so we can investigate and compensate you fairly. Our liability for a lost or damaged item is limited to its fair market value and does not extend to items with pre-existing damage, inherent fabric weaknesses, or valuables left in pockets.

Please check pockets and remove valuables, cash and loose items before handing over your order, and flag any special-care instructions (delicate fabric, existing stains, colour-run risk) at pickup.

We may update these terms from time to time to reflect changes to our service or the law. The "Last updated" date below will change whenever we do, and continuing to use the Service after an update means you accept the revised terms.

These terms are governed by the laws of India, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts in Durg district, Chhattisgarh.

Questions about these terms can be sent to contact.safaikart@gmail.com or +91 98XXX XXXX5, or in writing to 123, Smriti Nagar, Junwani Road, Bhilai 490020.