Help centre
Questions, answered before you book.
If something here does not cover it, the team replies to WhatsApp within minutes.
Booking & pickup
How do I book a pickup?
Pick a service, choose a quantity and add it to your cart, then select a pickup date and a two-hour slot at checkout. You will get a confirmation with your partner's name before they arrive.
Is pickup and delivery really free?
Yes, on every order, with no minimum basket size. The price you see against each service is the price you pay.
Can I get a same-day pickup?
Same-day slots are available in most areas if you book before the 7:00 PM cut-off. If none are left for your area, the earliest slot we can honour is shown at checkout instead.
What if I am not home at pickup time?
Your partner will call before arriving. You can reschedule to any later slot the same day from your orders page at no charge, or hand the order to someone else at the address.
Cleaning & turnaround
How long does an order take?
Laundry, dry cleaning and shoe cleaning come back in 24-48 hours. Steam press can be same-day. Sofa cleaning is done at your home and takes 3-4 hours on site.
How are my clothes tracked?
Every item is tagged and photographed at pickup, and you get a digital receipt listing exactly what we took. You can follow the order through picked up, in wash, quality check and out for delivery.
What if something is damaged or lost?
Raise it from the order page within 48 hours of delivery. Verified claims are covered up to ten times the cleaning cost of the affected item.
Do you handle delicate fabrics?
Silk, wool, linen and embroidered wear are sorted out of the general wash and processed with perc-free solvents. Flag anything unusual in the order notes and we will confirm before starting.
Pricing & payment
Why might my final total differ from the cart?
Cart totals use the quantity you entered. The final total is confirmed after our partner tags your items at pickup — if the count differs, you see the revised total before we start cleaning.
Is the Gold membership worth it?
It pays for itself at roughly three orders a month. Members get up to 30% off every order, priority same-day slots and five free steam-pressed items a month.
Can I use more than one offer code?
One promo code per order. Membership pricing applies on top of a first-order code, so new members can use both on their first booking.
Areas we cover
Which areas do you pick up from?
Bhilai, Durg and Raipur, across the areas listed at the bottom of every page. Enter your PIN code in the location picker to confirm your exact area and see its slots.
My PIN code is not covered. What now?
Confirm it anyway to join the waitlist for that area — we open new pickup zones based on where the waitlist is densest, and you will be emailed the moment yours goes live.
Still deciding? Talk to a human.
Questions about pricing, fabrics or a stain you are not sure about — ask before you book.